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Privacy Policy

Last updated: April 2026

This Privacy Policy describes how ECO Systems Holdings Pty Ltd (ABN 24 697 054 327, ACN 697 054 327), trading as Barrier Hub ("we", "us", "our"), collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information:

  • Name, email address, phone number, and delivery address when you place an order or submit a contact form
  • Payment information processed by Stripe — we do not store card details
  • Calculator inputs and project specifications
  • Conversation history with our AI assistant Joe
  • Website usage data via Google Analytics (anonymised IP addresses, pages visited, device information)
  • Cookies for cart persistence and session management

2. How We Use Your Information

  • To process and fulfil your orders
  • To send tax invoices and order confirmations
  • To respond to your enquiries
  • To improve our products, calculator, and website
  • To comply with legal and regulatory obligations

3. Third Parties

We share personal information with the following third parties only as necessary to provide our services:

  • Stripe — payment processing (PCI-DSS Level 1 certified)
  • Google — analytics and advertising (anonymised data)
  • Anthropic — AI assistant conversation processing
  • Our supplier — order fulfilment (name and delivery address only)

We do not sell your personal information to third parties.

4. Cookies

We use cookies for:

  • Cart persistence (cart_id cookie — 7-day expiry)
  • Google Analytics and Google Tag Manager
  • Session management

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website uses HTTPS encryption. Payment processing is handled entirely by Stripe.

6. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where legally permitted)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Contact for Privacy Matters

For privacy-related enquiries, data access requests, or complaints:

Email: hello@barrierhub.com.au
Post: Privacy Officer, ECO Systems Holdings Pty Ltd, Suite 4360, 470 St Kilda Road, Melbourne VIC 3004

ABN: 24 697 054 327 | ACN: 697 054 327